Whether you're pursuing an investment banking role or a
corporate finance position, impressing a recruiter can be especially difficult
during times of high unemployment in the finance industry. But if you're
currently searching for a job, it's worth the effort; staying on a recruiter's
radar can mean you'll be in the know about new job openings.
There are plenty of unusual ways to impress recruiters. Peter
Deragon, financial services practice leader for North America at Stanton Chase
International, an international executive search consultant firm, says he likes
keeping up with candidates through blog posts or e-newsletters they create.
"In displaying their niche expertise, they exhibit their educated
perceptions of the equity or fixed income markets, the economy, and their
ability to 'predict' or anticipate trends," Deragon says. And it's not
always necessary to write about industry-related news -- just keeping
recruiters engaged is important. "Financial services people tend to be
active, athletic, and travel well -- so [writing about] adventure is always
appealing whether it be running marathons, kayaking, climbing, ski or
snowboarding, they relate," he says.
Here, we've asked recruiters in the finance
and accounting industries for more unusual ways that candidates have used to
get their attention and stay on their radar:
Prepare an Accomplishment or Deal Sheet
Instead of a resume Andrew Reina, a regional director for Ajilon Finance
Solutions in New York, says some job seekers bring in specific handouts that
detail their skills and accomplishments during an initial meeting. Focusing on
accomplishments provides more detail than a traditional resume and helps you
convey why you could be a good fit for a particular position. Use the sheet to
list key metrics that are function-specific, he says. "Financial services
folks will want to bring a deal sheet which will list out the types of deals
they worked on," says Reina.
Help the Competition
Making introductions between recruiters and fellow job seekers or letting
others know about open positions where you're not a fit can help you come
across as a valuable resource for recruiters, says Amy Dresser, a partner at
Homrich, Klein & Associates, an Atlanta-based executive search firm that
works with accounting and finance professionals. "I have also had
candidates that were willing to meet with another candidate about setting up a
business," she says. If you're looking for a senior-level accounting
position, show recruiters that you're not afraid to connect them with other
CPAs in your network -- even if they can be competitors for jobs.
Come With Specific Interests
Being generic about what company and position you're aiming for can irritate
recruiters -- not make you seem more easygoing. For example, show interest in
liquidity or cash management versus simply stating that you're looking for a
treasury role. Since recruiters are looking for the best possible fit on behalf
of the companies they represent it's really important that they are able to
assess what you excel at right away, says Liz Harder, president of the American
Association of Finance and Accounting. "It's especially helpful when
candidates have done their homework and have targeted specific companies that
they are interested in pursuing," Harder says, who also founded
Austin-based Harder Consulting, an accounting, finance and banking recruiting
firm.
Keep in Touch the Old-Fashioned Way
Since many recruiters are often deluged with emails, varying how you stay in
contact can help you standout when it comes to building a relationship and
showoff communication skills. One thoughtful way Ajilon's Reina says a
candidate can stay on his radar is by dashing off a note. "For me it's
more of a personal touch when you get a handwritten note."
Another option is following up with a phone call, which can also
be more personal than an email, he says. Reina says he's impressed when finance
candidates call to share any updates about their job search or to ask about
foreseeable opportunities. A phone call also lets you sneak in personal details
about your life that can help build your relationship.
It's not enough to just connect on LinkedIn,
adds Derek DeWinter, a partner at San Jose-based DeWinter Associates, which
focuses on recruitment for senior level finance and accounting positions.
"Social networking world has masked the very obvious -- we work with people
we know, we like, and whom we have solid and deep relationships with."
Let Your Guard Down
Candidates who are honest and genuine about their skills during a meeting with
a recruiter are most impressive to Dolly Dawson Thomas, co-founder of
Houston-based DDI Recruiting, a placement firm for finance professionals. As a
recruiter, Dawson Thomas wants candidates to be down-to-earth even if they've
ascended the corporate ladder throughout their finance career. Candidates who
are "not over-confident" are easier to work with and place in new
roles, she says.
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With so many recruiters sharing their networks
with one another, impressing one finance recruiter with your skills can also
mean that you'll gain inroads with other placement professionals. However, if
you continue not to hear back from a specific recruiter or they are not being
responsive, continuing a relationship may not be a good use of your time, says
Harder. "If you don't have a rapport with that recruiter you need to find
someone else," she says.
Friday, January 15, 2010
Due Diligence: Doing Research on Finance Companies Before Your Interview:
Job competition in the financial-services realm is stiff these days and interviews are harder to come by. That's why it's exceedingly important to go into interviews as well-prepared as possible so you can demonstrate to hiring managers that you are not only familiar with the company but also its track record, current deals and balance sheet.
Experts say going into an interview armed with as much knowledge about the company as possible will make you seem like a more serious candidate and can increase your chances of getting a second interview. Knowing the hiring manager's background can also help you build a better rapport in the interview.
Finance is Special There is added information you'll want to know when interviewing with a financial-services firm. Matt Walden, vice president of Infinity Consulting Solutions, a New York based recruiting firm that specializes in finance, says candidates should know what areas the company is dominant in, new financial products they are introducing and what new markets the company is trying to break into.
Third Party Resources First see what information you can glean on a company by doing an Internet search. Visit sites like Vault, Glassdoor, and FINS, which profile different companies offering information on everything from salary, business sectors, competitors and facts. Arming yourself with this knowledge can make you seem like an interested, well-prepared candidate.
Vault.com is covers companies across a variety of industries from finance to law. The site also break down finance into its main sectors and provides rankings of companies in fields such as accounting, banking and investment management.
Glassdoor.com has company reviews and salary information from anonymous users. Also helpful is that the site provides real interview questions by industry and by company. You can search the job title and company you have an interview with and get examples of interview questions they tend to ask during the process.
For finance professionals, Fins.com, which is owned by The Wall Street Journal, focuses on firms in financial services. The site has profiles of different finance firms, providing finance-job-search-specific information on a company's subsidiaries, competitors, executives, partners and recruiting practices. (Full disclosure: This article was produced for Fins.com.)
What the Press Says Look for recent mentions of the company in the news. Using a site like Google News will gather recent news clips that may help you learn of topics the company may not advertise on their site such as layoff or TARP news or even new deals the company is engaging in. Steve Lesser, senior vice president of outplacement firm Right Management, says the Internet can also keep you apprised of government interaction with the company and how that may affect business practices.
What They Say Be sure to study the company's own Web site to familiarize yourself with the firm's mission statement, areas of business and other information. You'll also want to go back and look at the original job description if posted so you can be more familiar with some of the responsibilities the job calls for and cite in your interview how these responsibilities match up to your specific experience.For publicly traded companies, Lesser suggests listening to or reading transcripts of the company's most recent earnings calls. These calls may be found on the company Web site or through a quick Internet search. "It gives you some texture about what's going on because you have well-informed analysts grilling top management," he says.
Lesser also suggests looking at senior executive profiles and the board of directors on a company Web site to see if you know any of the people shown or have acquaintances in common.
Using Your Network You'll also want to tap your network for information on the company and hiring manager. Ray Cohen, a career coach with New York City's Five O'Clock Club, suggests that after being granted an interview candidates reach out to their alumni network or industry groups they belong to and try to find current or former employees of the company you're interviewing with. You'll want to ask them questions about their familiarity with the group you're interviewing with; whether there have been big changes to the group such as people voluntarily or involuntarily leaving; whether the group has performed well in comparison to the rest of the company; expectations about the company's stability; and whether they know the person who will be interviewing you, says Cohen.Social networking site LinkedIn is a great way to reach out to current and former employees at a company. Krista Canfield, a career expert for LinkedIn, says the site has a feature where you can pull up a profile of a company that interests you which lists current and former employees. The site will also flag which current and former employees are in your network or are second or third degree relations. At the bottom of the page the top five most searched for people within the company are displayed, and Canfield says 80% of the time one of these people works in human resources. She suggests searching for the hiring manager on LinkedIn and viewing the person's college, prior work experiences and cities they've lived in. "If that person went to the same school as one of your friends or lived a city you lived in, you can start the conversation off with something more personal and be more memorable," she says.
Roaming Out of Network Cohen says LinkedIn could also help professionals bypass the traditional application process. Recently, an applicant for a foreign bank with a big presence in the United States saw a job posting for a position she was interested in. Rather than go the job board route, this applicant reached out to contacts on LinkedIn that worked for the bank and was able to get the email address of the hiring manager. She then directly emailed the hiring manager who was so impressed with the person's resume that she got the job, says Cohen.
Aside from increasing your odds of getting a job, researching a company can also help you determine if it's the right fit. There are ways to get candid insight into a company's corporate culture, salary policy and management style ahead of your interview. For example, JobVent.com encourages former and current employees or companies to rate their firm and provide candid feedback anonymously. The site has over 10,000 companies and can give job candidates information about a company's corporate culture, management style, job expectations, strengths and weaknesses before heading into an interview. If some of the reviews raise red flags, they can also help you create questions to ask during the interview.
-- Dana Mattioli
Email Dana about this article here. Please make sure to include the title of the article in the email subject line.
Unemployment-claims data signal job gains are near
By CHRISTOPHER S. RUGABER, AP Economics Writer Christopher S. Rugaber, Ap Economics Writer – 1/07/10
WASHINGTON – A government report Thursday on claims for unemployment aid signaled that layoffs are easing and that the economy could be on the verge of posting the first monthly gain in jobs in two years.
The number of people claiming unemployment benefits for the first time barely rose last week, after falling to its lowest level since July 2008 the previous week. And the four-week average of claims fell for the 18th straight week to 450,250. That figure has reached its lowest point since September 2008, when the financial crisis intensified with the collapse of Lehman Brothers.
The four-week average of first-time claims is nearing the roughly 425,000 that many economists say would be a sign the economy will start creating jobs.
The Labor Department will issue a more comprehensive snapshot of the job market on Friday, when it releases the monthly jobs report for December. Economists forecast that the unemployment rate will rise to 10.1 percent from 10 percent and that employers will have shed 8,000 jobs.
Still, the steady drop in first-time unemployment claims, and other signs of economic improvement, have led some analysts to predict slight job growth for December. If so, it would be the first net increase in jobs in two years.
Separately, retailers reported modest sales gains for the holiday season, prompting some chains to raise their fourth-quarter profit outlooks. December sales rose 2.8 percent compared with a year ago, according to the International Council of Shopping Centers.
For the overall holiday season, which combines November and December sales, the index was up 1.8 percent. That figure compares with a 5.8 percent drop a year ago, the weakest holiday season in at least four decades.
The December reading was the strongest for 2009 and the most robust since April 2008 when stores collectively had a 3.3 percent gain, according to the ICSC.
The Labor Department said initial claims for jobless benefits rose by 1,000 to a seasonally adjusted 434,000 last week. That's lower than the 447,000 that analysts expected, according to Thomson Reuters.
Initial claims are considered a gauge of the pace of layoffs and an indication of companies' willingness to hire new workers. As the economy slowly recovers from the worst recession since the 1930s, more hiring is key to boosting incomes and fueling consumer spending and economic growth.
The "trivial increase" in initial claims "signals that the underlying trend ... is still downwards and may be accelerating," Ian Shepherdson, chief U.S. economist at High Frequency Economics, wrote in a note to clients.
The number of continuing claims dropped 179,000 to 4.8 million, the department said. But that figure doesn't include an additional 5.4 million people who are receiving unemployment under federal emergency programs, as of the week ending Dec. 19.
A total of 10.5 million people were receiving unemployment benefits that week, a drop of about 90,000 from a record high the previous week. The many people receiving emergency benefits is partly a result of a decision by Congress in November to extend benefits for a fourth time since the recession began. Jobless workers can now receive up to 73 weeks of benefits, paid for by the federal government, on top of the 26 weeks customarily provided by the states.
This is happening because even as layoffs are declining, hiring hasn't picked up. That leaves people out of work for longer and longer periods of time.
Initial claims for jobless aid have dropped by 100,000, or 19 percent, since late October.
The stock market dipped in morning trading. The Dow Jones industrial average declined 18 points, and broader indexes also edged down.
Some employers are continuing to lay off workers: Defense contractor Lockheed Martin Corp. said Wednesday that it is cutting 1,200 workers, or less than 1 percent of its work force, as it combines two electronics systems businesses to save costs. Alcoa Inc. said it will cut 145 jobs at a plant in Indiana.
Among the states, Pennsylvania reported the largest increase in claims, with 9,653, which it attributed to layoffs in the construction, food and transportation industries. Kentucky, Indiana, Kansas and Ohio had the next largest increases. State data lags the initial claims data by one week.
California reported the largest drop in claims, with 23,160, which it attributed to a holiday-shortened work week and fewer layoffs in the construction and service industries. Texas, Georgia, Florida and North Carolina had the next largest decreases.
Wednesday, December 23, 2009 - FINS
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A Look at 2010 Hiring Plans By Laura Lorber
A number of hiring drives are ramping up at financial-services firms as plans for strategic growth move forward.
Companies are setting in motion new plans as they continue to recover from the credit crisis and put behind them the job cuts and layoff announcements that marked 2008/2009.
Here is a sampling of some of the hiring campaigns already in the works.
-- JP Morgan plans on hiring 1,200 new branch-based loan officers and 325 small-business bankers. And over the next several years, it expects to add 100 or more middle-market bankers. Meantime, its retail brokerage Bear Stearns Private Client Services plans to recruit about 600 brokers.
in the Americas, by the end of March and expand its product lineup,
particularly in bonds.
-- Daiwa, Japan's second-biggest brokerage after Nomura, is looking to bulk up with an additional 470 people -- most in equities trading and sales, capital markets and mergers and acquisitions -- in the next two to three years as part of a plan to become an Asia-focused investment bank.
-- Navy Federal Credit Union is looking to hire more than 1,000 people, most in entry-level-type customer-facing positions in branches and centers, up to 30% for newly created positions.
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Wednesday, December 09, 2009
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The Perfect Sales and Trading Resume By Alina Dizik
Having a less-than-perfect resume will automatically knock you out of the running for a position in sales and trading. Working at a sales and trading position at an investment bank or trading firm is a high-pressure job and it's essential to demonstrate to recruiters and hiring managers that you can handle the work. For one, your resume should convey that you have a thick skin when it comes to financial ups and downs, says Missy Bailey, a senior associate director of MBA career services at the University of Southern California Marshall School of Business. Your resume "needs to show that you are comfortable in dealing with rejection and failure," Bailey explains.
Below are a few more tips to help you craft that perfect sales and trading resume. Also, check out an example of the perfect sales and trading resume, before and after.
Keep Trends in Mind Since the financial crisis, showing prospective employers that you've had experience deciphering complicated financial products is essential. Your understanding of risk and an unwillingness of being excessively leveraged is another important skill to convey. "This could take the form of framing trading results in terms of allowable risk limits and demonstrating a thoughtful approach to deciding when to unwind," suggests Jeffrey Fischer, director of the career management center at the University of North Carolina Kenan-Flagler Business School.
Don't Forget Keywords Resumes are often parsed electronically before being delivered to hiring managers or recruiters, says Robyn Feldberg a resume expert and founder of the Abundant Success Coach. "If you know they are looking for a Series 7 license [and are getting one] you can include it under a section on your resume and indicate you are studying for it and will test for it [at a later date]. You want to get the keyword in there," says Feldberg.
Highlight Certifications While an M.B.A. is not a requirement for a position on a trading desk, industry-specific certifications (like a Series 7 and 63) can show employers that you're serious about your career track and are willing to make the necessary investments.
Flaunt Your Math Knowledge Sales and trading is all about numbers, and employers are eager to see you have those skills right off the bat. "You have to be good at basic good old fashioned math -- the numbers in on of themselves and the ability to analyze them," says USC's Bailey. Cite examples to convey how you were able to quickly make decisions that incorporated your mathematical knowledge.
Use Metrics Let your resume bullet points speak for themselves by highlighting quantifiable accomplishments rather than describing what you did at your previous employer, says Feldberg. "The ratio should be five parts accomplishment to one part job responsibility," she says. Include details that are easily comparable across candidates such as earnings estimates or sales records.
Convey Your Work Ethic For many, sales and trading is synonymous with intense 90-hour work weeks and that's exactly what hiring managers need to see before they will bring you on board. While you can't staple your time card to the back of your resume, it's possible to drop subtle hints, explains Feldberg. For example, "comment on a former performance appraisal that's praising you for working 16-hour days," she says.
Show Off Management Skills At more senior levels within sales and trading, it's important to demonstrate leadership skills from a previous position. "Managing trading types is difficult in any market, but in an environment of stricter controls, reining in people who are incredibly independent becomes much harder," says Fischer whose students go to bulge bracket firms like UBS and Bank of America. For example, include specific performance metrics on a team or project you managed.
Sweat the Small Things Regardless of the position, a resume is all about details. Before throwing your hat into the ring, make sure to really do a thorough edit: check for typos, align spacing, highlight applicable achievements, and make sure your job descriptions fit the position that you're going for. In most finance roles, stick to a traditional resume format which includes a one-page description of previous experience and details your applicable skills and education. In many investment banking roles it's a good idea to leave the objective off your resume, says Bailey.
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When writing your resume, it's important to come across as sharp and hard-working as you pursue a sales and trading career. Most managing directors are more impressed with work ethic than high-level degrees and your resume should convey your intense interest in this type of career path. If you're making a career change, consider getting an unpaid internship or short-term consulting assignment to add relevant experience to your resume.
Randy Block, a seasoned career transition coach and consultant in the Bay area, hears these comments often.
If you're an "older" job hunter, more than likely, you already know that the ultra competitive job search process in today's economy is especially hard on you. Part of the challenge you're facing is a major generation gap between Baby Boomer job hunters and the Gen-Xer hiring managers of today. As Block noted, "30-somethings don't want to hire their parents. Unfortunately, that's how we often come across - as their parents."
You can succeed during interviews with younger hiring managers, but you'll want to think and act differently. Here are five areas to start with:
1. Show passion for your work
Relationships are based on shared values, Block says. He believes that shared values make up most of what we call chemistry. Chemistry is enhanced when we meet others who have a shared or common interest. This extends to your work, profession or industry. If there is little passion or commitment from you for your work, how can you expect others to get excited during the interview? On the other hand, if you consider yourself driven or committed to what you do for a living, you'll most likely meet up with a hiring manager who has a shared interest in the same area. This in fact, may be a new area for you as you undergo a possible career change. It gives you the opportunity to take your transferable skills and put them to use in some new ways for a different industry. If you're genuinely excited about your possibilities, your excitement can be contagious, especially during your interview.
2. Sell your brand
The best way to prepare for an interview is to start with a focus and brand that actually sells you. Develop a personal brand statement for yourself, a simple sentence that offers three very important selling points about you. First, it should say who you are. Second, it should offer your biggest strength(s) and third, it should offer the biggest benefit that you bring to your next employer.
The purpose of your brand is to go beyond mere duties and job descriptions and get to the "what's in it for them" benefit that will make the employer sit up and take notice.
3. Being "led" versus being managed
Another disparity that needs to be addressed, according to Block, is the fact that Boomers want to be "led" and not managed. In his coaching practice, he found that most 30-something managers look for someone they can manage. In coaching sessions with young managers, he observed that their leadership skills typically lag behind their management skills.
If you're a Boomer, take note and realize that you might not get the visionary leader you hoped for in your next hiring manager. Block has discovered that most young managers need help and guidance. They actually appreciate being mentored, coached or advised. They recognize the need, but look at it as a temporary or project-based opportunity.
This is an opportunity to sell yourself as a consultant whose many years of expertise can be useful in the role of a temporary coach or mentor. This may be a great meld between the "management versus leadership" dichotomy. This also increases your opportunities since companies are hiring more consultants in this economic downturn. As the economy improves, that 1099 contract could well turn into a salaried position.
4. Think "tactical" versus "strategic"
According to Block and other employment analysts, many companies today view their short-term survival needs as having paramount importance. They're looking for players who can hit the ground now and help them grunt through the next six to nine months. That will require a change in your marketing approach as phrases like "long-term" and "strategic" won't have the sales impact of a year ago. Rather than emphasize the long haul in your résumé and interview marketing, look instead at selling yourself as an expert who can get in and fix the problems of today quickly and efficiently. Downplay any talk about long-range solutions and instead, focus on clear results-oriented achievements for short-range problems.
Talk money
Money talks and it talks loudly. Money can also trump age, so try to get as close to the money as you can when you describe who you are and what you bring to the table.
Keep in mind that all organizations have only two basic needs: revenue and productivity. This is what keeps any top manager up at night. If your brand can help them, they will seek your advice and counsel. Therefore, come to the interview armed with specific examples of how you can solve their money (or productivity) problem. Your past achievements are examples of how to tackle the similar problems they're faced with today. If you can show yourself to be the problem-solver they need, you'll quickly rise to the "short list" of candidates. Your goal is to become the "go-to" person for their short-term revenue or productivity problems.
Summary
The Gen-Xer's need your help. Your working relationship will likely begin as either part- time or a short-term contract but can extend into full-time once you've proven yourself. Focus on ways you can help their short term "survivability" through this recession and get as close as you can to their revenue or productivity concerns. Talk money and how you can help them produce immediate results. A younger manager would have to be very shortsighted not to explore a working relationship with someone more experienced. Capitalize on your wealth of experience to make a positive difference in the lives and careers of the Gen-Xer's.
Demand for hedge fund professionals is bouncing back, even as compensation is down from a year ago and bonus guarantees remain the exception.
That mixed picture emerges from a report issued last week by worldwide search firm Heidrick & Struggles, focusing on hedge fund search and recruiting trends.
On the good news side of the ledger:
- The past summer was "active" in new fund launches and hiring. H&S attributes much of the activity to new fund firms started by senior traders who left banks to escape pay and trading constraints. However, the size of new funds launched this year is just a fraction of the typical 2008 launch.
- Firms the report cites as actively hiring include Soros Fund Management, Paulson & Co. Brevan Howard, Citadel and SAC Capital.
- Demand for experienced sales and marketing professionals has picked up thanks to an "asset-building frenzy," as funds pursue sidelined assets, new assets, and assets from poorer-performing funds.
- Hiring for proprietary desk trading roles picked up last quarter after being "dormant" through this year's first half.
- The greatest candidate opportunities lie in credit, distressed, equity long/short and macro strategies, says Claude Schwab, a H&S partner and co-author of the report.
- Commenting on the report, Schwab told Bloomberg News that H&S is "extremely busy" filling slots for marketing and investor relations pros, and also received at least 10 mandates for portfolio managers in the last few weeks.
- During the third quarter, funds attracted new money from sidelined capital and endowments, sovereign wealth funds, and retail investors. That's important in the aftermath of widespread investment losses, because funds can levy performance fees on new money without having to meet a "high-water mark" (recoup past losses first).
High-Water Marks Restrain Compensation
Pay expectations, however, remain in the doldrums across much of the industry. "With more fund closings expected this year, and about half of funds still near their high-water mark or underwater, compensation bands are broken, and, on average, 2009 will be a down year for compensation," the report says.
While pay guarantees for new fund hires are much less likely than in the past, they do exist for "the best senior level marketing talent," according to H&S. The strongest 5 – 10 percent of senior marketers are securing "significant guarantees," and the second tier comprising (the next 20 – 30 percent of mid-to-senior level hires) are securing minimum floors.
Hedge funds' own HR and recruiting staffs are considerably smaller than a year ago. Many groups laid off all but their most senior HR/recruiting personnel, the report notes. Some HR/recruiting staffers were shifted to other roles, such as investor relations.
Overall, a reported 10,000 hedge fund jobs were eliminated over the course of 2008 while a broad index of fund returns compiled by Hedge Fund Research sank 19 percent. In the first nine months this year, that index has recovered 17 percent.
The New Job Search: Lots Of Interviews—And Then Silence
They’ve sent out their dozens — maybe hundreds — of résumés and finally get the call to come in for an interview. They’re asked back for a second round. Sometimes there’s even a third call. They’ve met practically everyone in the company. They don’t have just a foot in the door, they have their whole body.
Or so it seems. Suddenly all goes quiet. In a week or two, or a month or two, they get a message, if they’re lucky, telling them that someone else was picked for the job. If not, it’s just deadly silence.
“I am currently waiting to hear back from two positions,” said Katie Murphy, who has been looking for a job in public relations in New York for almost a year. “One I’ve now interviewed with four times, they’ve offered me a contracted three-month position, but I’ve yet to receive an official offer. And they’ve just asked to do another interview.”
While there is no hard data, recruiters and academics who follow such trends agree that more people are being asked to do more interviews before being offered a position. They also say it has become ever more common to ask prospective employees to work temporarily for a few months, with the possibility of a permanent job at the end.
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“Hiring managers are increasingly prone to shopping,” said Todd Safferstone, managing director of the Corporate Executive Board, a research company. “The perception is that there’s lot of great talent out there, and even if the person across the table is great, there might be someone else even better.”
While the current recession may have intensified the trend, the hiring process had already become more protracted over the last few decades for a number of reasons, said Lawrence Katz, a professor of economics at Harvard University.
Human resource departments have become more professional, he said, and employers now need to diversify and justify their hiring processes to meet affirmative action and civil rights laws. Technology has also made it easier and less expensive for companies to conduct background checks and personality tests, Professor Katz said.
But there is little doubt that the current gloomy economic climate — with job seekers outnumbering openings six to one — makes it more likely that companies will think long and hard before hiring.
“We’re definitely putting people through more paces than ever before,” said Michelle Robinovitz, a recruiter for AGH, a midsize accounting firm in Atlanta. “In better times, we did one or two interviews. Now we really want to make sure someone will fit and we do a minimum of four interviews.”
I hear stories all the time. A friend of mine in publishing was one of 100 people interviewed for a position. She got the job about five months after her first interview. I ran into an acquaintance recently who told me that he had had eight interviews for a position and was still waiting to hear.
Erin Slattery, for instance, is looking for a position as an account executive after leaving her job in Kansas City to move to Arlington, Va., to be with her boyfriend. She said she had been searching for almost a year and interviewed with a public relations firm twice in July. She was waiting to be called back for Round 3 when she heard the post had been filled. She is still hoping another position may open up at the company.
“The hardest part is that it never leaves your mind,” she said of the endless waiting. “Every single morning and every single night, I think: ‘Will I hear from them? Should I call them? Should I wait?’ You don’t want to come off as desperate, but you want to make sure that you’re still on their mind. It’s like dating — do I follow the rules, or am I scaring them away?”
While she looked for something permanent, she decided to do some temporary work, and even that had a more extensive screening process than she expected.
“I had to do two phone interviews and one in-person interview to land my current temp position,” she said.
From the outside, the hiring process can seem arbitrary and even cruel. But it’s important to see where companies are coming from, said Alec Levenson, a research scientist with the Center for Effective Organizations at the University of Southern California.
“In an up market, say the late 1990s, the cost of making a bad hiring decision was low,” he said. “The company could be a lot more cavalier about hiring, because if the worker doesn’t fit, the chances are that he’ll move on soon.” But with jobs scarce, an employee is more likely to cling to a job, even if it isn’t the best. So the employer has to take the steps to fire that person, which usually involves a lengthy documentation process, warnings and meetings. It consumes a lot of time and energy, Professor Levenson said.
iStockphoto
Ms. Robinovitz said her company, like most nowadays, was very lean and no longer had the capacity to absorb a new employee who turned out to be mediocre.
In addition, fear of wrongful termination lawsuits makes firms more leery of hiring someone who may not seem perfect.
“There’s been gradual erosion over the past 30 years of pure employment-at-will as more and more people have come under employment protection laws,” Professor Levenson said. “It’s become more and more difficult for companies to cavalierly hire and fire. Even if 100 people are eligible to sue, only one or two might, but that’s all it takes” to scare a company.
That’s one of the reasons hiring people on a three-month trial basis — usually without benefits — has become increasingly popular, he said. It’s a way for both employee and employer to see how things work before committing. Think of it as moving in together rather than marrying.
But more interviews don’t necessarily mean better people are being hired, Mr. Safferstone said. In 2003, his company asked 28,000 new hires across all fields how many interviews they had to get their current job. The researchers then used performance management data and interviews with managers to evaluate the performance of those 28,000 hires.
Controlling for all other factors, it turned out that those who were interviewed four to five times were considered the best workers — better than those who had been interviewed one to three times or six or more times.
That may be because as a company does more and more interviews, the best people drop out, Mr. Safferstone said. “Another theory is that if an organization needs to do six, seven or eight interviews, there might be a large question about that person or about the position.”
Even though economic times have changed since the information was collected, Mr. Safferstone said he believed that the findings would be similar today.
There are other reasons the hiring process may drag on and on. Human resource departments have often been downsized, so there are fewer people available to do all the work involved in getting someone new on board, said Karen Danziger, managing partner at the Howard-Sloan-Koller Group, an executive recruiting company.
Also, the concept of fit — not only must the person be able to do the job but her personality, priorities and work style must complement the workplace — has become more and more important, Ms. Danziger said. Having a potential employee meet as many people in as many departments as possible is a way to try to ensure that the fit is good.
But even if there are substantive reasons for companies to take so long to decide, many job hunters ask why so many employers interview them once, twice or more — and then never get back in touch. And for that question, no one had a good answer.
Rejection, whatever form it comes in, is always hard to take. But those who have successfully navigated the process say that as difficult as it is, you should try not to take it personally. And more important, don’t stop looking for a job until you have that signed contract in hand.
This story originally appeared in the The New York Times
The New Job Search: Lots Of Interviews—And Then Silence
Foot in the Door: The Finance Resume
Landing a finance job means having a resume that will get you through to the competitive interview rounds. And while there's no official design or format that will help you score that dream private equity gig, some resumes can increase your chances of being called for an interview.
Create Multiple Resumes With so much competition in finance, it's important to further tailor your resume to the job search. To do this, experts recommend that job seekers use different versions of their resumes so potential employers can better make connections. For example, if you're applying for a risk management or accounting position, highlight specifically related experience, says Andrew Reina, practice director at Ajilon Finance Solutions, a New York-based recruiting firm. For a global firm, including relevant international experience is key. "This helps to differentiate one MBA CPA versus another," says Reina.
Skip the Objective Stating what kind of work you want to do, can limit your options for other opportunities and waste valuable space. Employers are less concerned with the kind of work you want to do, rather it's more important to show how your background can be valuable to a certain firm, says Edward Bradstreet, founder of Bohan & Bradstreet, a Guilford, Conn.-based search firm serving the management and executive level. "The first thing they want to know is that you can meet (company) needs," says Bradstreet. Instead he recommends job seekers include several sentences summarizing accomplishments and work experience on the top.
Focus on the Details Make sure the resume doesn't have too much wasted space, says Reina. For example, if it's one and a half pages long, try to shorten it to one page or add more details to make it two pages. "Otherwise it may look like they don't understand project management," he says. Also, make sure the length of bullet points does not vary greatly between lines. For example if your first sentence is 15 words, and the next sentence is four words, it could create an unnecessary distraction for the hiring manager. Additionally, a Courier font may give the resume a dated look, says Barbara Safani, career expert and author of "Happy About My Resume."
Emphasize Technical Skills Moving your technical knowledge before the chronological job history can help you standout from the crowd. "With a lot of folks going through consolidations, the technical piece is becoming more important," says Reina who recommends that job seekers include any relevant technical knowledge alongside other skills in a core competencies section.Don't assume that potential employers will realize you have certifications just by reading your job title; and be sure to include them on your resume, adds Safani.
Include Short-Term Consulting Projects Since some finance professionals are experiencing layoffs and spending more time between full-time jobs, Andrea Persico, president of Orion Recruiting, a Chicago-based financial services recruiting firm, recommends that her clients include consulting engagements or other relevant work experience to bridge gaps in full-time employment. "You don't want to look like you haven't been doing anything for the past year." While it's important to show how you have been using time away from the workforce, Persico, adds that when reading your resume employers should be aware that these are just short-term projects and not full-time opportunities.
Optimize for Keyword Search Many resumes at large firms are electronically scanned nowadays, so having the correct keywords is essential to getting your resume past the initial screening process, says Safani. Stay away from company-specific jargon or acronyms, instead use keywords that are applicable to an industry-wide audience. Additionally, Safani recommends job seekers include both acronyms commonly used in the finance world as well as written out terms. "The resume may be searched by a human eye and an electronic eye. So, for example, you should have M&A and mergers and acquisitions," she says.
Bullet Point Accomplishments Instead of listing your job requirements under each company heading, it's important to pinpoint your achievements on the job and explain where you were able to get results in your role. Don't be vague -- use specific language showing how you provided savings or earnings at your previous company, says Bradstreet. "You want to use action-oriented words and then you can support the statement with concrete examples."
Focus on the Recent Past Most employers only want to read about the last seven or eight years of your work history. "They don't care what class you attended in the seventies," says Bradstreet who says it's easy to get caught up and list accomplishments that are no longer relevant. Instead, quickly list some of your previous experience in chronological order and save space to delve into your most recent undertakings.
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With so many requirements and needs, there's no such thing as the perfect resume. But experts say it's worth the effort to figure out which details should go on the page and suggest always keeping an updated resume on hand. "At any stage in the game -- if you don't have a great resume -- that's a hindrance," says Safani.
-- Alina Dizik
Email Alina about this article here. Please make sure to include the title of the article in the email subject line.
Resumes Win Interviews, References Win Job Offers
By Heidi M. Allison, Managing Director, www.allisontaylor.com
Inquiring minds want to know, and no minds are more inquiring than those about to hire you. Rest assured, you will be investigated. As a rule of thumb, the better the job and the higher the pay, the tougher the screening process. If you are up for a good job at a visible company, your references and past employers will be checked in great detail. Your list of references is simply the beginning of the investigation a prospective employer will conduct.
When a prospective employer has completed the first round of interviews and you are among the top candidates, its next logical step is to check your references and interview those individuals to whom you reported. Are you certain these individuals will seal the deal for you, or will they blow it away? If you are like most people, you probably haven't given your references much thought. Instead, you have focused on your resume, interviewing skills, networking, and what to wear to the interview. Now the focus shifts.
Your biggest concern should be the quality of your references and recommendations from past employers, because they can make or break your chances. About half of all references that get checked range from mediocre to poor, so it is very possible that the great job you lost out on at the last moment had nothing to do with your skill level. It could have had more to do with what a reference or past employer said about you. So, if you are concerned that someone, somewhere, might be giving you a bum rap, you are probably right. That's a frightening scenario when your livelihood is at stake.
Here is a sampling of the damaging comments HR people and line managers hear when they check references:
"Our company policy prohibits us saying anything. We can only verify dates of employment and title." Then the reference goes on to say something like, "Check his references very, very carefully."
"Are you certain he gave my name as a reference?"
"After we settle our lawsuit..."
"Let me see what the paperwork says I am able to give out regarding _______."
"Is he still in this field?"
References and past employers won't call and warn you that they are not going to be complimentary. The reference situation is ever changing and therefore very volatile because of shifting company policies (not that many employees choose to follow them anyway), new employees in HR departments, new laws governing references, and company liability for giving references.
You are well advised to take more control of your career momentum by finding out what every potential reference will say about you. If the odds hold, as they will, those references will range from stellar to negative; yet when you know what someone is going to say about you, you can pass on your best references with greater confidence. You will also have the opportunity to stop references from saying things that are not true or inaccurate.
Increasing Your Chances of a Good Reference. Here are some general rules of thumb to maximize the tone and accuracy of your references.
1. Make sure your records are correct. Occasionally an interviewee looks bad because his former HR department did not have the same job date and title information in his file as he did on his resume. Data entry or communications errors are not unusual, so check with your HR department to ensure that their records correspond to yours. Conflicting data will be perceived as a big negative to a prospective employer.
2. Maintain active and positive relationships with your references. Stay in touch over the phone or over coffee. Keep the reference up-to-date about your progress, and make sure you have the most up-to-date information about them. If the reference's title (or name) has changed, or if they've left their position and you've provided old information to the prospective employer, it doesn't look good.
3. Advise a reference about an important opportunity. To avoid burning out your references, you don't need to call about every single job opportunity. However, if a particular position is very important to you, call the reference and give them details about what the company may be looking for.
4. Know reporting relationships. Even though you've given the senior vice president's name as a reference, the prospective employer may resort to calling the director you reported to because she can't reach the senior VP. Even though you have not given that person's name as a reference, it is on the application that you probably filled out. You may want to advise your former boss about the potential for a reference check and explain what the company is looking for.
5. Know your company's policy. Although federal law restricts reference information, some states now allow more extensive disclosure. Know which regulations and policies govern your company. In addition, be aware that some employees will break company policy. Make sure that works in your favor by checking with references to gain an understanding of what they might say.
6. Don't rely on relatives or letters of recommendation. You are well advised not to let Uncle John regale a prospective employer about your antics as a youth. Also, although letters of recommendation can be helpful, information such as titles and even names can change over time. Make sure that the information on your letter of recommendation is correct by contacting the reference periodically.
7. Use a reference-checking service. If you want help in providing good references or if you find that you are losing too many opportunities after several interviews with an organization, you might want to commission a professional reference-checking service. Check to ensure that the service has the professional and legal personnel that can develop a strategic use of your references. Typical service fees range from $59 to $99 per reference checked, depending on level of job position being sought.
September 10, 2009, 8:00 AM ET
Hearing ‘You’re Overqualified’ Again and Again
By John Brownrigg
John Brownrigg was a senior manager at Corporex Companies LLC, a real-estate development company. Mr. Brownrigg, 54, was laid off in August 2008 after almost two years with the company. Previously, he worked on commercial real estate and construction projects for General Electric, Ericsson and the Cincinnati Children’s Hospital Medical Center. He earned an M.B.A. from University of Texas Austin in 1984. He lives in Cincinnati, Ohio, with his wife and two children.
I’ve lost out on a couple of good jobs recently when I was perceived as being overqualified, overpaid and maybe overage or overconfident — who knows what. Career pages on company Web sites call out for “great talent,” “passionate team players” and “champions striving to be No. 1” I’m thinking of Michael Jordan, Derek Jeter, Peyton and Eli Manning — were any of these athletes perceived to be overqualified, and therefore not considered for employment? The concept is absurd in the sports world, where teams are truly competing to be champions.
So how does overqualified work in today’s business world? “He won’t stay interested” or “she will leave as soon as the economy improves” seem to have been the HR mantras for years. Even worse, since the downturn of the economy, HR’s application of these mantras seems to be more rapid and more absolute than ever. Five years ago, I took a job that didn’t require all of my skills and that paid less than I had been making. At the time, I was interviewed by a number of company managers, and each one asked: “Why are you interested in this position?” My reasons were both personal and professional, and were universally accepted by my interviewers. It turned out that the job scope grew quickly to include my other skills, to the benefit of my employer.
So how have times changed? I have two kids with a combined 20 years of education remaining. I am seeking a reasonable work-life balance, and now — more than ever — I value stability in my life. I’ve spent years learning and developing work skills that benefit employers. Neither of the last two potential employers asked why I was considering the jobs or seemed the least bit interested in my enthusiasm. How can I have too many skills, and where is the forum to evaluate my motivation?
Seeming overpaid also scares HR. Job seekers are now trapped when asked about previous salaries. I start with all the disclaimers — the world has changed and I am not looking to match previous figures, but HR keeps pushing. If I don’t give an answer, I appear to be uncooperative. But when I give a truthful response, I am typically punished for it. “We can’t come close to matching your last salary,” or “that is above the high end of our range for this position” are common responses delivered just before the call (and all subsequent communication) suddenly ends. Here’s a new idea — find the most qualified candidate, make an offer and discuss your concerns and her enthusiasm.
Being overage may be the real culprit, but employers know they can’t use this one. I was recently passed over when the company hired a younger (and less experienced) employee — who was fired within three months. The reason? Something strange about skills not matching expectations.
It seems like the companies — “champions striving to be No. 1” — lose out in the end. Highly skilled job seekers, eager to add value and prepared to work within company guidelines, are left off the team. Employers, stuck in their old ways, hire to their minimum qualifications with no assurance of longevity or commitment from their new employee. Meanwhile, as a job seeker, I’ll continue my search — maybe I’ll find a company that really means what it says.
Readers, how do you react when you hear that you’re “overqualified” for a position? Share your thoughts in the comments section.
Top 5 Steps To A Recession-Proof Résumé 8/18/09 By Wendy Enelow, CCM, MRW, JCTC, CPRW
Follow these five steps when writing your résumé, and you'll give yourself a strong and distinct position in today's remarkably competitive job market.
1. Sell your success.
Résumé writing is all about sales, marketing, and merchandising. You're the product, and the résumé is the sales piece that you'll use to merchandise your achievements ... things that you have done to help increase revenues, reduce costs, improve profitability, develop new products, open new markets, capture new accounts, improve quality, increase productivity ... the list goes on and on. Remember, past behavior is indicative of future performance; be certain to showcase your achievements so that prospective employers can read about all of the wonderful things that you'll be doing for them!
2. Be a specialist, not a generalist.
Although you might think a more generalized résumé would attract lots of different types of opportunities, the exact opposite is true. Companies want to hire individuals with a specific area of expertise. If the job posting is for a Traffic Planning Analyst and you have that experience, then write a résumé that positions you as someone with a wealth of experience in traffic planning and related functions. Don't make a prospective employer have to "dig down" into your résumé to find that information. They won't!
3. Write to the future.
When writing your résumé, write "to" your objective, showcasing your skills, qualifications, training, achievements, and more that are related to your current career objectives. Don't focus on things that you've done that have nothing to do with your current goals. Re-weight your skills to emphasize those most supportive of your goals and move them to the forefront of your résumé. Then you will certainly create the right perception for prospective employer to see. Just remember ... 100% honesty is always the policy!
4. Brand yourself for competitive distinction.
Think about it ... basically, every budget analyst does the same thing. They prepare budgets, financial statements and reports, forecasts, financial analyses, etc. The same can be said for just about any profession. So, what can you do to distinguish yourself from the crowd of candidates with all of the same skills? The answer ... a branding statement that highlights your unique value proposition; the one thing that you do better than anyone else, and then prominently showcases that. If you were an IT Manager, your headline and branding statement might read something like this:
INFORMATION TECHNOLOGY MANAGER Designing next-generation technologies that consistently out-perform and out-innovate the competition
5. Use the right keywords and keyword phrases.
In today's electronic job market, chances are your résumé is going to be scanned by a computer long before a person ever lays eyes on it. As such, you must be certain that you have the "right" keywords for the position and industry that you are seeking. Suppose you're a Vice President of Sales looking to transition from sales into marketing. DO NOT focus your language on "sales" words (e.g., territory management, sales team training, key account management). Rather, transition your sales skills into "marketing" words (e.g., strategic market planning, competitive analysis, new business development). By doing so, you are presenting yourself as a qualified marketing professional and not just "some sales guy trying to transition into marketing." You don't want to transition into something; rather, you already want to be that something!
Wendy Enelow is an author, trainer, and executive career consultant. She is the co-founder and co-director of the Résumé Writing Academy www.resumewritingacademy.comthe nation's leading résumé-writing training organization, and is often featured in major media (most recently, Time Magazine, The Wall Street Journal, and The New York Times). For a full listing of her books, visit www.wendyenelow.com..
Four Tongue Fu!® Tips for Thinking on Your Feet By Sam Horn 08/04/09
"Words of comfort, skillfully administered, are the oldest therapy known to man." - Louis Nizer
Do you ever find yourself tongue-tied or tongue-twisted?
If so, you're in the right place. The following Tongue Fu!® Tips can help you say what you want to say - when you want to say it - instead of verbally stumbling for just the right words or responses.
What is Tongue Fu!® you ask? It's best defined by an incident that took place while I was flying to New York for a media tour. I needed to double-check a quote, so I pulled out my copy of my book from my purse. A woman across the aisle from me glanced at the title, grabbed the book out of my hands, and pronounced rather presumptuously, "That looks interesting. Tell me what it's about!"
"Well," I answered, tongue planted firmly in check, "it's how to handle difficult people -- without becoming one ourselves." She chuckled, and we went on to have an enjoyable conversation.
These tips are designed to help you respond proactively to challenging people in the moment, instead of having "brain freeze" and thinking of the perfect response . . . on the way home.
Tongue Fu!® Tip 1. When people complain, don't explain; take the AAA train: Agree, apologize, and act. Explanations can come across as excuses. They often make people angrier because it seems we're not being accountable. A better way:
Agree: "You're right, Mrs. Smith, we were supposed to send that brochure to you last week.
Apologize: "And I'm sorry you didn't receive it yet.
Act: "If I could please have your name and address again, I'll personally put that brochure in an envelope and make sure it goes out today." Voila! Complaint over.
Tongue Fu!® Tip 2. Has someone accused you of something you didn't do?
Don't defend or deny their accusation, no matter how untrue or unfair it is. Instead, put the conversational ball back in their court with, "What do you mean?" or "Why do you think that?" Asking for more information will often cause them to reveal the real issue, and you can address that instead of reacting to their verbal attack.
Imagine an upset client claims, "You don't care about your customers." Objecting with, "We do care about our customers. We pride ourselves on our quality service" would only create a yes-we-do, no-you-don't debate.
Instead, ask, "What makes you say that?" The client may harrumph, "I've left three messages with my account supervisor, and no one's called back." Aaaah, now you know what's really bothering him. You can answer his questions and apologize for the delay in returning the call instead of going back and forth about the subjective issue of whether or not you care for your customers.
Tongue Fu!® Tip 3. Is someone blaming you for something that's not your fault? Are tempers flaring at a staff meeting? Are employees embroiled in a disagreement?
Stop blaming, shaming, and arguing with this hand gesture. No, not that one! Put up your hand like a police officer stopping traffic. This universal "halt" gesture will stop people in their tracks, which gives you a chance to get your verbal foot in the door.
Then say these magic words: "We're here to find solutions, not fault." Remind them that John F. Kennedy said, "Our task is not to fix the blame for the past; it's to fix the course for the future."
Why is it so important to use a hand gesture? If you try to talk over people who are arguing, what will they do? Talk louder. The voice of reason will get drowned out in the commotion.
If a conversation is deteriorating into a gripe session, make a T with your hands and say, "Time-out! Calling each other names won't help. Instead, let's figure out how we can keep this from happening again." Focusing the group's attention on what can be done about this now instead of what should have been done before turns this into a constructive vs. destructive discussion.
Tongue Fu!® Tip 4. Are people swearing at each other or at you? Has someone gone ballistic?
Hold them accountable by . . . taking notes. Pull out paper and pen and say, "Start at the beginning and tell me what happened."
Why is this so effective? It moves people from an emotional frame of mind to an objective frame of mind. They're now reporting instead of ranting and raving. Furthermore, they have to slow down so you can get everything written down. And when they slow down, they calm down. Plus, jotting down what they're saying motivates most people to clean up their language because they don't want documentation of their temper tantrum or verbal abuse.
Want an example of how this works? I flew into LAX late one night and needed to get a taxi because the hotel shuttle had stopped running. When I gave the driver my destination - which was only five minutes away - he started yelling at me. I knew why he was upset. He had probably been waiting for hours and was frustrated at getting a "short" ride. He was hoping to make $50, not $5. I usually make up for this by giving cab drivers a large tip - however, not when they're shouting at me.
All I had to do was get a pen and a piece of paper from my briefcase. I leaned over the partition, looked at the license displayed there and asked, "Excuse me, how do you spell your name, please?"
The driver put a sock in it. When we arrived at our hotel, he immediately got out of the car, came around and opened my door, and said, "Please don't report me." The simple act of writing down his name brought him to his senses. He voluntarily ceased and desisted, because he realized it wasn't in his best interests to continue to rant and rave at me. Goal accomplished.
The New Trouble on the Line
by Sarah E. Needleman Tuesday, June 2, 2009
provided by
Job seekers, beware the telephone.
For years, the phone interview was a preliminary step that allowed an employer to give a candidate the once-over and schedule an in-person interview. But these days, many recruiters are using the phone interview to pose the kinds of in-depth questions previously reserved for finalists. What's more, job hunters say the bar for getting to the next level has been raised much higher, catching many of them off-guard.
In a recent first interview for a senior marketing job, Robyn Cobb was grilled by a hiring manager for an hour and a half on topics ranging from her work history and marketing philosophy to her knowledge of the company and its industry.
"I thought it was never going to end," says the 45-year-old Ms. Cobb, who lives in Alpharetta, Ga., and was laid off in December from a midsize communications firm.
Until recently, candidates could often breeze through most phone interviews in 10 minutes or less by answering a few softball questions. Little preparation was necessary, and most people could expect to be invited for a "real" interview before hanging up.
These days, job hunters are finding that they need to reserve an hour or more for a phone interview. They may be asked to discuss their full work history, including the exact dates of their experience in various business areas. They may also be expected to cite examples and exact stats that illustrate their strengths and offer details on how they would handle the position.
During a call earlier this year about a director-of-Internet-marketing job, Jaclyn Agy of Wheat Ridge, Colo., says she was asked to describe about 10 different marketing initiatives she's worked on, plus provide metrics resulting from each. "I didn't have those stats off the top of my head," she recalls of the hour-long conversation. "I expected to be asked that in a face-to-face."
Ms. Agy, 30, says she assumed she'd need only to describe two or three past accomplishments in general terms. "I was taken back by how specific [the interviewer] was getting," she says. Ms. Agy was better prepared for a follow-up phone interview. She was later invited to meet with eight members of the hiring company in its Denver office, though she didn't land the position.
Employers say they've raised the phone-interview stakes in part because they're attracting more candidates who meet their basic qualifications. They're digging deep to identify the best ones, and in some cases adding second-round rigor to phone screens as one way to accomplish that.
"You can be pickier," says Joyce A. Foster, vice president of human resources at Hilex Poly Co. LLC in Hartsville, S.C. Salaried job openings at the company's 10 U.S. locations have been attracting up to three times as many qualified applicants -- including more candidates with experience in Hilex's niche, plastic film and bag manufacturing and recycling -- than during more robust economic times, she says.
"Before, if a person had only recycling experience in paper, we might have said OK," Ms. Foster says. "Today we can be more specific. I'm going to find someone who's an even better fit."
Recruiters are also seeking to weed out those who seem likely to change jobs as soon as the economy turns around. "We're trying to determine whether what we're offering truly meets their long-term objectives," says Paul Newman, assistant vice president of human resources at OppenheimerFunds. And when it comes to candidates who were laid off, recruiters for the New York-based asset-management firm want to know the circumstances behind what happened. "Was this person a high-performance, talented individual who was let go because of the economics of the business," he says, "or an average employee let go in the first round" of layoffs?
For many firms, evaluating candidates over the phone also serves as a way to save on recruiting costs. "In this economy, you can't afford to fly every person out for an interview," says Jeff Cousens, vice president of organizational development at Patrick Energy Services Inc. in Lisle, Ill. After joining the energy concern in January, he instructed recruiters to complete up to four comprehensive phone interviews with candidates before inviting finalists in. Previously, they made just one brief call, mainly to schedule in-person interviews. "When a candidate comes in to meet the hiring manager, recruiters have already gone through every detail to make sure they're a fit," says Mr. Cousens.
Job seekers should prepare for a phone interview as seriously as they do for an in-person one. When asked about your qualifications, for example, you can craft a better answer by asking what the company wants and why, says J.T. O'Donnell, a career strategist in North Hampton, N.H.
If you're asked how many years of experience you have with a program you have used extensively, but not for years, you could reply by asking how much is required and at what level, says Ms. O'Donnell. Maybe the company chose a number based on how much experience the last person in the position had, and you might have just as much, but in a condensed time frame. You can then provide a convincing reason as to why you should be considered for the job even if your answer doesn't match exactly what the recruiter is looking for.
You should also prepare to answer more complex and detailed questions in phone interviews by creating a list of key statistics and abbreviated answers to commonly asked questions, says Bill McGowan, founder of communications-coaching firm Clarity Media Group Inc. Some examples: What do you know about the company? Why do you want the job? What are your greatest strengths? What are your career goals? How do you see yourself fitting in?
"What traps a lot of people is they think and talk at the same time. They make up answers on the fly," says Mr. McGowan. "It's better if you know your conversational path."
Don't expect to defer answering questions to your first meeting with a hiring manager, says Maureen Crawford Hentz, a talent-acquisition manager at Danvers, Mass.-based lighting manufacturer Osram Sylvania Inc. That may have been the case in the past, but not now. "People think if you're talking to someone in HR, this isn't a real interview," she says. But these days, it might be your only shot.
Be sure to brush up on your phone etiquette, too. Ms. Crawford Hentz says candidates have put her on hold while they answered another call or tended to their children. Once she could tell a candidate was visiting a drive-through restaurant during a call because she heard a loudspeaker requesting the person's lunch order.
Finally, be mindful of common faux pas, such as giving long-winded answers that go off topic. "Sometimes the longer you talk, the more it sounds like you're trying to explain your way through something," says Mr. McGowan. "The most confident people don't need to drone on." Another common flub: answering recruiters' questions before they've finished speaking. Not only does that show disrespect, but it "makes it seem like you have stocked, canned answers," he says.
Five Tips for Creating Self-Marketing Capsules to Accelerate Your Job Search By Barbara Safani Tuesday 5/26/09 from NRWA News
The self-marketing capsule is a valuable piece of marketing material that job seekers need to position themselves effectively during a job search. Whether in a networking context or a job interview, job seekers must always be ready to deliver their personal pitch in an exciting and memorable way. Ultimately, you want to be able to recite a message that is clear, targeted, and easy for anyone to understand. When the capsule is presented in this way, you are more likely to create an advocate for your candidacy who can refer your qualifications to the next appropriate person in the networking or hiring chain. Below are the five key components of an effective self-marketing capsule.
Create a professional identity. Job seekers must be able to tell their audience what type of position they're targeting. Sometimes people confuse professional identity with the job title that is listed on a job description. These titles can be misleading and do not always fully describe the nature of the person's responsibilities. By using such titles in place of a professional identity, you run the risk of compromising your self-marketing campaign. For example, in the world of finance, many back office administrators are simply called clerks. Such a title can place severe limitations on your marketing capsule. A more targeted and effective professional identity might be Financial Custody Administrator or Securities Administrator.
Showcase three strengths. Highlight three areas of competency that show your value and differentiate you from the competition. Choose traits that can easily be coupled with examples of how you have helped previous employers make money, save money, save time, maintain the business, or grow the business. For example, being proficient in Microsoft Project can position a project manager as a candidate that gets the job done expeditiously and, in turn, saves time, money, and resources.
Use accomplishment-focused, metrics-driven examples to support your strengths. Just like a résumé, the marketing capsule must include proof that you've successfully completed job-relevant tasks. A good strategy is to marry a strength with a specific example to prove that you are accomplished at what you do. Quantify accomplishments using numbers, percentages, and dollars whenever possible.
Discuss your background as it relates to the target function or industry. Draw on your past experiences from several positions to solidify the scope of your skill set, show career progression, and build the business case for your candidacy. Also include relevant education such as job-related or advanced degrees, industry certifications, advanced technologies, or leadership roles within a professional organization to showcase the diversity of your experiences while positioning yourself as a unique contributor.
Make a match between your experience and the skills needed for a particular job function or industry. Bring the conversation full circle by relating your traits back to the needs of the employer or the needs of a particular industry. By doing so, you prove relevancy and demonstrate why your skills are a good fit for a certain type of position.
Barbara Safani, owner of Career Solvers, has more than ten years of experience in career management, recruiting, executive coaching, and organizational development. She is a triple-certified resume writer and frequent contributor to numerous career-related publications.
Seven Keys for Reducing Job-Search Stress 5/2009 By Mary Jeanne Vincent, WorkWise
Reducing and managing stress is one of the keys to a successful search. Too much stress and you appear desperate. Not enough and people question your motivation. Only you can decide how much stress is the right amount! Here are seven steps you can take to significantly lower stress, improve your effectiveness, and ultimately shorten your job hunt.
1. Have a realistic understanding of how long a job search takes.
As a general rule of thumb, figure it will take anywhere from a week (on the high side) for every $1000 of income to a month (on the low side) for every $10,000 of income. Many job seekers have an unrealistic time frame for finding their next job. It always takes longer than you think. When you don't have a realistic expectation for how long it can take, it is easy to feel stressed out.
2. Develop a job-search action plan.
Map out where you want to go and how you are going to get there. Set specific daily and weekly goals; then develop a contingency plan for when Plan A doesn't work. Once your plan is in place and you are emotionally prepared, take action!
3. Reduce unnecessary expenses immediately.
Minimizing financial responsibilities and maximizing financial resources will significantly reduce stress. This is not the time to take your dream vacation. The greater your financial resources, the more flexibility you have to accept the right job offer rather than grabbing the first one that comes along.
4. Think of your job search as a job.
Devote as much time to it as you would to a job. Consider all of the extra hours you spent working in a job you didn't particularly like. Isn't it worth spending 25 to 40 hours a week looking for work you will enjoy?
5. Spend time on the right activities.
Do spend time developing high-quality marketing materials–like a résumé, fact sheet, and reference list–networking with friends and colleagues who can connect you to the right people or opportunities, and following up with potential employers. Don't spend hours on the Internet searching job boards for the "right" job. Instead, use the Internet to research organizations, gain information about specific industries, and network with people who can assist with your search.
6. Evaluate your progress on a weekly basis.
Stay on top of your search so that you can tell immediately if your search starts to stall and take steps to get it back on track. Assess what is working–do more of it. Determine what isn't working and revise your approach. If you are still stuck, consider working with a career coach.
7. Take time to refresh your mind, body, and soul.
Looking for a job, especially when you don't have one, is something you carry around 24/7. Remind yourself to set regular office hours and knock off at a reasonable hour. That includes taking time off on the weekends. Take a walk, go to the gym, escape with a good book, or have coffee with a friend.
Copyright 2009 WorkWise. By Mary Jeanne Vincent. Please visit www.2bworkwise.com for additional career and job search articles and resources.
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